XIGNITE SUPPORT
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TESTIMONIALS
SUPPORT PLANS
Xignite addresses a wide range of requirements from many types of firms: from mission-critical applications at Fortune 500 companies to low-volume applications in professional offices. For this reason, we provide three support options each tailored to cater to our customer's unique requirements. The table below summarizes the difference among our support options.
Annual support hours
Ticket Response time
Phone support hours
Enhanced Onboarding Support
Sponsorship
Executive Business Reviews
Calendar of production changes
Bat phone for emergency support
Replay API Responses
Standard Support
12 hours
1 business day
Business Hours
Premium Support
Unlimited
4 Business Hours
24x7
Director
Enterprise Support
Unlimited
2 Business Hours
24x7
Executive
Future Enhancement
Contact customersuccess@xignite.com to upgrade the support plan for your account.
* For instance, if you report a problem at 10:00 a.m. PST on a Tuesday, we will get back to you at the minimum by 10:00 a.m. PST on Wednesday with Standard Support. If you report at 2:00 a.m. PST on a Friday, we will get back to you at the minimum by 8:30 a.m. PST on Monday with Standard Support.
