SAN MATEO, CA – October 3, 2011 - Xignite, Inc., the leading financial market data cloud provider, announced that Cameron Karr has joined its management team as Vice President of Customer Success. Xignite has always set the highest possible standard for customer experience in the financial market data sector. Now, Karr is taking Xignite to the next level. The creation of this role is strategically timed while Xignite is experiencing record-setting growth and significant new customer acquisitions.
"With Cameron's industry expertise and exemplary customer service philosophy on our side, we have the opportunity to further distinguish ourselves as a service leader in an industry that has neglected its customers for too long, and have a ripple effect on the entire industry," said Stephane Dubois, CEO and founder of Xignite.
Karr's holistic approach encompasses more than just customer service; it includes building loyal customers for life. By growing a customer-centric culture throughout the entire organization, she fosters an environment where employees are accountable for putting customers first and exceeding customers' expectations with a shared sense of urgency.
"Our customers are our most important asset and service is a competitive differentiator in the financial services cloud sector. Every interaction with Xignite should delight our customers and demonstrate that we truly understand their needs," stated Karr. " Our goal is to deliver superior value and raise the customer experience bar in the industry."
Cameron's financial services background and proven track record of building impactful customer loyalty programs makes her the ideal leader to create a new standard of service for the financial market data community at Xignite. Throughout her career, Cameron has partnered closely with executive teams to maximize business performance by improving customer experience and retention. Cameron has spent the past decade building and managing global customer loyalty programs in technology firms, where she has successfully combined her six sigma black belt expertise with voice of the customer (VOC) insights to drive measurable results.
Xignite is the leading financial market data cloud provider, offering more than 50 financial cloud APIs and fulfilling more than five billion service requests per month for real-time, historical and reference data covering global equities, commodities, currencies, options, fixed income, mutual funds, derivatives and OTC instruments. The Xignite market data cloud powers mission-critical applications for financial services front, middle and back office, financial websites, investor relations, corporate ERP and BI, e-commerce, and mobile for more than 900 clients in 47 countries, including Citi, GE, Wells Fargo, ING, BNY Mellon, Natixis, Forbes.com, SeekingAlpha, ExxonMobil, Starbucks, Netsuite, and Barrick Gold. The award-winning XigniteOnDemand cloud platform also provides new online channels for stock exchanges, trading venues, OTC brokers and market data originators including CME Group, NASDAQ OMX, BGCantor and Pearson. For more information, please visit www.xignite.com
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mcanul [at] xignite.com