How we can help you?

How do I contact support?

Xignite customers can create a Support case by completing the Case form. Email response time will vary depending on your level of support. 

Enterprise Support - 2 hours email and 24/7 phone support at 1-800-866-965-7627 (US) or 1-650-655-3700 (International)

Premium Support - 4 hours email support and 24/7 phone support at 1-800-866-965-7627 (US) or 1-650-655-3700 (International)

Standard Support - 12 hour email response time during business hours only.

View Support Plans

Contact your Customer Success Manager at customersuccess@xignite.com to upgrade your support plan

 

If you are not a Xignite customer and have a question about your free trial, please contact sales@xignite.com

 

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